TERMS OF SERVICE

1. The Responsible Entity

The Service is owned and operated by Top Online Sp. z o.o., located at Millennium Towers, 6th floor, rooms 6.02, 6.26, 6.27, Strzegomska 42AB, 53-611 Wrocław, Poland.

Top Online serves as the Data Controller for your information. For any questions regarding these Terms or your data, please reach out to office@agentmonitor.io. Information shared in such inquiries is used exclusively to process your request.

2. Agreement to Terms

By accessing Agent Monitor app (the "Service"), you enter into a binding legal agreement. Use of the Service confirms your acceptance of these Terms and our Privacy Policy. If you do not agree, you must immediately stop using the platform.

3. Subscriptions and Payments

• Service Plans: Access to specific monitoring and analytics features is determined by your chosen subscription.
• Payment Cycles: Subscriptions are billed on a recurring monthly basis. By signing up, you authorize us to charge your payment method automatically until the subscription is canceled.
• Refund Policy: All fees are non-refundable unless otherwise required by law. Any disputes regarding billing must be submitted within 30 days of the transaction date.
• Agent Monitor Integrated Site – any website, e-commerce store, platform that has implemented Our integration at any level, and is sending or has sent data about their visitors to Our platform.

4. Prohibited Conduct

Users are strictly prohibited from:

• Decompiling, reverse engineering, or attempting to discover the source code of the Service.
• Monitoring or analyzing data that is illegal, fraudulent, or violates the rights of others.
• Sublicensing, reselling, or redistributing the Service without an explicit written partnership agreement.
• Using automated scrapers or bots to extract data from our platform without prior authorization.

5. Intellectual Property Rights

• Our Ownership: All software, algorithms, designs, and trademarks associated with Agent Monitor remain the property of Top Online Sp. z o.o. We grant you a limited, non-exclusive license for internal use.
• Your Content: You retain ownership of all logs and data submitted to the platform. To provide the Service, you grant us a worldwide license to process and analyze this data as outlined in our Privacy Policy.

6. Service Continuity and Limitations

• Maintenance: While we aim for constant availability, we reserve the right to suspend the Service for updates or security patches. We are not liable for any downtime or data loss.
• Output Accuracy: You acknowledge that classifications and analytics (such as sentiment or error detection) are provided for informational purposes. We do not guarantee 100% accuracy and are not liable for business decisions made based on this data.

7. Integrations and External Systems

• Third-Party Dependency: Our Service connects with external systems (e.g., LLM providers). We are not responsible for errors or outages caused by these third-party platforms.
• Security Responsibilities: You are responsible for the security of your own systems and any API credentials provided to you. We may revoke access if we detect activity that compromises our system's stability.

8. Liability and Indemnification

To the maximum extent permitted by law, Top Online Sp. z o.o. shall not be liable for indirect, incidental, or consequential damages. Our total financial liability is capped at the amount paid by you for the Service during the 12 months preceding any claim.

9. Account Termination

We reserve the right to deactivate or terminate your account at our discretion if these Terms are violated. Upon termination, your access to the platform ends immediately, and your data will be handled according to our retention policies.

10. Legal Jurisdiction

These Terms are governed by the laws of Poland. Any disputes arising from the use of Agent Monitor shall be resolved exclusively by the competent courts in the city where our headquarters are located.

Current version: 18.01.2026
Effective from: 18.01.2026