The data controller responsible for your data is Top Online Sp. z o.o., headquartered in the European Union (EU) at Millennium Towers, 6th floor, rooms 6.02, 6.26, 6.27, Strzegomska 42AB, 53-611 Wrocław, Poland (“Top Online”, “Data Controller”, “We”, “Us”, and “Our”).
If you have any questions or concerns regarding this privacy policy, or would like to exercise your rights as a data subject, you can reach Us at privacy@agentmonitor.io. Any information we collect in relation to any inquiries are used solely for the purposes of answering your requests.
Your privacy is very important to Us, and we take Personal Data protection very seriously. This Privacy Policy outlines how We collect, use, and protect your information when you access Our Website and use Our Services. By using Our platform, you consent to the data practices described in this policy, subject to your rights and controls described below.
This Privacy Policy applies to Personal Data We collect when you visit agentmonitor.io, in addition to any sub-pages that are integrated with it, and/or make use of Our platform.
When an End-user visits a site that is integrated with Agent Monitor, only the implementing site’s privacy policy will apply, not this Privacy Policy. More information is provided in a separate section called “Personal Data collected from a visitor of an Agent Monitor Integrated Site” included at the end of this Privacy Policy.
We may revise this Privacy Policy periodically, but We will never do so in a manner that compromises Our commitment to respect the privacy of individuals. Where appropriate, changes will be communicated via email. Continued use of Our platform constitutes acceptance of the updated terms.
All capitalized terms used in this Privacy Policy shall have the same meaning as defined in the Terms of Service and in the Applicable Law.
The Personal Data we collect depends on whether the individual is:
Generally, we process that information for the purposes of account creation, provision of services, complaints or claims consideration and resolution (when applicable), analytics, marketing, service enhancement and optimization, security monitoring and abuse prevention, and lastly, to fulfil local compliance requirements.
This section applies to Personal Data We collect from visitors to the Agent Monitor Site (agentmonitor.io) or any of Our sub-sites or sub-domains.
When someone visits the Agent Monitor site, We may temporarily store the name of their internet service provider, IP address, the website they visited Us from, the parts of Our site they visit, the date and duration of the visit, and information from the device (e.g. device type, operating system, screen resolution, language, country you are located in, and web browser type).
We process this usage data to analyze, develop, improve, secure or optimize the use, function and performance of Our sites, or to make sure We are reaching out to the right audience.
Wherever possible, we will use usage data in an aggregated and/or anonymized form. Depending on the context, the legal basis for this data processing is Article 6(1)(a) and Article 6(1)(f) GDPR.
This section applies to Personal Data We collect from Our Customers, Users when making use of the Agent Monitor platform.
When someone signs up for an account with Us, contacts Our customer support, or subscribes to Our content or special offers, We may ask for additional Personal Data such as their name, email address and additional details about them or the organization they represent.
We process data supplied on account creation and onwards solely in accordance with Article 6(1)(b) GDPR.
If you are a User of Our platform on behalf of the Agent Monitor Customer that has concluded this Agreement with Us, the legal basis for Us to process your Personal Data is Article 6(1)(f) GDPR.
We temporarily store IP addresses of Customers, Users of Our Platform for associated performance metrics (i.e. data related to how well Our Platform performs) and to monitor and track application errors. We will never access these IP addresses without any operational or security need. The legal basis for this processing is Article 6(1)(f) GDPR. We may use technical data (such as timestamps, etc.) collected through the platform to analyze, develop, improve or optimize the use, function and performance of Our site and platform.
A Customer may delete their Agent Monitor account at any time. After account deletion, We may retain Personal Data (in part or in whole) associated with the Customer, User to meet any regulatory and reporting requirements for the timeframes stipulated by law and to be able to address customer service issues.
To maintain the quality of the research data, any research-related Personal Data may need to be kept for a reasonably required time.
We may use Personal Data and other Data about Our Customers, Users and/or Testers (including but not limited to demographic information, location information, information about the computer or device from which they access Our Platform) to create, wherever possible, anonymized and aggregated information and analytics. The legal basis for this data processing is Article 6(1)(f) GDPR.
We retain Personal Data as long as necessary to fulfill Our Services or legal obligations. Anonymous or aggregated data may be retained for analytics.
We implement appropriate technical and organizational measures to protect your Personal Data against unauthorized access, alteration, disclosure, or destruction. We use industry-standard security protocols and practices to protect data transmission. However, please be aware that no method of transmission over the Internet is 100% secure, and We cannot guarantee absolute security.
In most cases, Personal Data We collect is stored in the EU. However, in some limited cases, Customer information may be accessed from, or other Personal Data (e.g. email, etc.) may be transferred outside of the EU. Those countries may have different data protection laws. We strive to ensure appropriate safeguards are in place requiring that Personal Data will remain protected.
All visitor data collected from Our Customers through Agent Monitor platform’s integrations is stored exclusively in the EU.
Cookies are small data files transferred onto computers or devices.
We use cookies and similar technologies to analyze usage and enhance user experience. These tools may set cookies in your browser and collect behavioral and technical data. Where required by law, these cookies will only be activated after obtaining your consent.
You may manage or withdraw cookie preferences using your browser settings.
Some cookies are required to make use of the Agent Monitor platform, since they contain login sessions and other authentication/authorization data.
Our platform also utilizes Local Storage and Session Storage to safely store User’s preferences and allow some core functionalities to work.
When Users or any parties receive emails from Us, We may use certain analytics tools, to capture data such as when the email is opened or when any links or banners in the email has been clicked. This data helps Us understand the effectiveness of Our communications and marketing campaigns.
We primarily rely on explicit consent for marketing communications. However, for existing Customers, We may rely on legitimate interest to present relevant offers, always offering an opt-out.
The legal basis for this processing is Article 6(1)(f) or Article 6(1)(a) GDPR, depending on the context of communications.
In some cases, We may ask you for consent to collect, use or share Personal Data for other purposes. For example, We may ask for your consent to send marketing emails where required by law, or to post testimonials or endorsements. In such cases, there will be the ability to deny or revoke consent if desired. The legal basis for the data processing is under Article 6(1)(a) GDPR.
We do not “sell” your Personal Data. We may share Personal Data only in the following circumstances:
We use sub-processors to deliver certain parts of our service infrastructure. These include cloud service providers (e.g. AWS, Hetzner, or equivalent), analytics providers (e.g. Google Analytics), authorization and authentication platforms (e.g. Auth0), email service providers (e.g. Amazon SES, Resend), payment processors (e.g. Stripe) and customer support systems.
All sub-processors are bound by contractual agreements to ensure data protection compliance (including Standard Contractual Clauses where applicable).
All sub-processors are bound by contIf you are interested in the specific privacy policies of our main sub-processors, you can reach them directly by using the links below:ractual agreements to ensure data protection compliance (including Standard Contractual Clauses where applicable).
Our Services are not intended for individuals under the age of 18. We do not knowingly collect Personal Data from children. If We become aware that a child has provided Us with Personal Data, We will take steps to delete such information. If you become aware that a child has provided Us with Personal Data, please contact Us at privacy@agentmonitor.io.
If you are a visitor to Our site or a Customer, User of Our platform and We have collected Personal Data about you, you have a right to access and to be informed about what Personal Data is processed by the Data Controller, a right to rectification/correction, erasure/anonymization and restriction of processing (subject to exceptions and other requirements prescribed by law). You also have the right to receive from Us a structured, common, machine-readable format of Personal Data you provided Us.
When you have provided consent, you may withdraw it at any time, without affecting the lawfulness of the processing that was carried out prior to withdrawing it. Whenever you withdraw consent, you acknowledge and accept that this may have a negative influence on the quality of Our site and/or platform. Please be aware that when you withdraw consent, We may delete the Personal Data previously processed on the basis of your consent and will not be allowed to keep it further which will mean that it cannot be accessed, downloaded or otherwise secured by you.
In addition, you have the right to lodge a complaint with your respective data protection authority.
To protect your privacy, We take steps to verify your identity before fulfilling your request. We can only identify you via your email address and we can only adhere to your request and provide information if We have Personal Data about you through you having made contact with Us directly and/or you are using Our site and/or platform.
To protect your privacy, We will take steps to verify your identity before fulfilling any consumer request under the Applicable Law. When you make a request, We will ask you to provide sufficient information that allows Us to reasonably verify you are the person We collected Personal Data about or an authorized representative, which may include your email address.
This section only applies to Our processing of Personal Data as a “business” under the California Consumer Privacy Act (CCPA).
If you are a California resident and would like to exercise your rights under the CCPA, please contact Us at privacy@agentmonitor.io. We will process your request in accordance with Applicable Laws.
For purposes of the CCPA, We do not “sell” Personal Data, nor do We have actual knowledge of any “sale” of Personal Data of minors under 16 years of age.
California residents will have the right to exercise the rights conferred to them by the CCPA.
Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request under the CCPA. If applicable, you may also make a verifiable consumer request on behalf of your minor child.
This section only applies to Our processing of Personal Data under the Brazilian Lei Geral de Proteção de Dados (LGPD).
If you are a Brazilian resident or were in Brazil when your Personal Data was collected and would like to exercise any of your rights under the LGPD, please contact Us at privacy@agentmonitor.io. We will process your request in accordance with Applicable Laws.
This section applies to Personal Data sent to Agent Monitor from Our Customers about visitors to their site using Our Platform (i.e. Agent Monitor Integrated Site).
As stated in the introduction, when an End-user visits a site that is integrated with Agent Monitor, only the implementing site’s privacy policy will apply, not this Privacy Policy.
This section should always be read in conjunction with the specific privacy policy of the Agent Monitor Integrated Site, which will contain further details regarding the processing of your Personal Data by the Agent Monitor Integrated Site.
When making use of Our platform, Our Customers are bound by Our Privacy Policy and Our Terms of Service.
If you are a visitor to an Agent Monitor Integrated Site, We may temporarily process your IP address, internet service provider name, browser information to classify your visit either as a human, or automated visit. We will never access these IP addresses without any operational or security need. We do not store internet service provider names. The legal basis for this data processing is Article 6(1)(f) GDPR.
Our customers do not have direct access to any of this data, We only supply anonymised data aggregates, that on their own make it impossible for anyone to identify any single data subject. All data collected through an Agent Monitor Integrated Site is stored exclusively in the EU.
Some of Our Customers have the ability to integrate Data they have collected through Our platform with other third party tools for data analytics. When those Customers export their data from Our platform, they may be able to correlate Our data with any other End-use data they have in their possession (e.g. their e-commerce store orders or other conversions).
We do not intercept nor collect any personal data sent over any forms on Agent Monitor Integrated Sites.
Please note that We cannot respond to any requests from End-users of Agent Monitor Integrated Sites related to their Personal Data, including requests to provide, rectify or delete any End-user Personal Data. Any requests from End-users of Agent Monitor Integrated Site related to Customer Personal Data should be sent to the relevant Customer.
Current version: 18.01.2026
Effective from: 18.01.2026
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